Payments and billing are the engine at the heart of any subscription management platform, processing those highly desired, consistent recurring revenues. Managing payments and billing is a complex operation, requiring resources and investment in compliance, integration of payment methods and intermediaries, specialist expertise for payment optimization, and scalable, performant technology.
For over 20 years we’ve provided mission-critical payment and billing services for some of the largest enterprises in the world and have built a platform that caters for all permutations, and business models on the market, ensuring payments and billing are the last thing our clients need to worry about.
Process high-volume subscription renewals across various payment methods and currencies
As a recurring revenue business, managing the billing lifecycle is a mission-critical process and imperative to maintaining a continuous, uninterrupted service for subscribers. Our technology eliminates the complexities within the billing cycle, by automating renewal processes for various payment methods, volumes, prices, and currencies, while handling intricacies around public holidays, soft/hard cancellations, tax, financial reporting, and customer receipts. Our cloud billing solution processes hundreds of thousands of renewals every single day and is robust, resilient, and capable of handling huge demand.
Offer your subscribers more ways to subscribe and scale operations domestically or internationally
As a level 1 PCI-DSS compliant organization, we assume the role of both Subscription Management Platform and Payment Processor. Via direct and indirect integrations to acquirers and financial institutions, we manage all aspects of our clients’ payment processing. There’s no requirement to contract external payment gateways/processors (PSP) when working with us, therefore your overheads are reduced.
We offer an expansive portfolio of out-of-the-box payment methods in nearly 200 countries covering 170 currencies and automatically calculate global tax sales. You can benefit from a wide range of payment methods including Cards, Direct Debits, Mobile Wallets, Direct Carrier Billing, In-App Purchases, Bank Transfers, Offline Payments, Credits, and Local Payment Types.
This breadth of payment coverage enables subscribers to pay using their preferred payment options, maximizing acquisition, and minimizing barriers to entry.
Save time and costs by outsourcing and integrating alternative payment types quickly and easily
With a growing number of alternative and localized payment types, businesses are eager to expand payment options to capitalize on consumer trends. While we boast an extensive range of out-of-the-box payment methods, for very specific, localized alternative payments, we offer a rapid payment integration framework, Alternative Payment Connectors (APCs), which enables clients or external parties to quickly build, host, and deploy a new payment type, without heavy development effort, saving businesses time and increasing speed to market.
Ensure acquisition efforts are not wasted by optimizing renewal payments & cancellation flows
More than 30% of churn is involuntary, unnecessary revenue loss. Our churn prevention capabilities can drastically reduce involuntary churn rates and save businesses tens of thousands, even millions, in lost revenue. Our technology minimizes revenue loss through account updater services, payment retries, and payment suppression windows, which collectively will significantly stabilize your bottom line.
There will be subscribers who will actively decide to cancel their subscription due to concerns surrounding price, experience, or quality. This is where we enable you to deploy various retention solutions to preserve subscriber revenues and win back lost custom. By deploying tailored cancellation and win-back journeys businesses can incentivize subscribers to stay using discounts and offers, switch packages, subscription pauses or value-add services such as increased device limits.
Make incremental improvements to your payments & billing cycle to increase approval rates
There are significant commercial benefits to optimizing the billing process. Our payment specialists understand the complexities of increased payment processing and can boost approval rates on a global scale and reduce operational overheads.
There are various incremental improvements that can be applied such as pre-authorized transactions, card-on-file (COF), and transaction flagging, which together can increase the chances of renewal success. Additionally, businesses can route payments intelligently for international operations or coordinating multiple business subsidiaries. We’ll help you gradually get more out of your payment portfolio through incremental gains adding up to a significant improvement over time.
Significantly reduce capital and operational overheads for PCI-DSS Level 1 compliance
Fears over security and data complexity are holding some companies back from truly embracing cloud technologies, but there are significant cost and efficiency gains that can’t be ignored.
We’re certified PCI-DSS Level 1 compliant, the highest and strongest set of regulations that govern companies who process payments. We’re frequently audited to ensure our ongoing commitment to security is robust and protects subscriber data. The process of gaining and managing PCI-Level 1 compliance is very time-consuming and expensive. When using our technology, your PCI-DSS obligations are drastically reduced, saving your business substantial costs, time, and specialist expertise.
Offer your subscribers more ways to pay
Accept payments for your digital and physical products across all major channels
